Learning objectives
At the end of the session you will be able to design and run a management cokpit program to support the strategy of your unit
Survey
Did you ever use a team, joint scoreboard ?
Readings
http://en.wikipedia.org/wiki/Performance_measurement
Questions
1. Imagine a cockpit briefing in a management cockpit. Describe the scenario of the meeting. What are the managers’ favorite uses of a management cockpit / cockpit briefing?
2. How managers uses the management cockpit for deciding, organizing, leading, controlling?
3. You have to design and implement a management cockpit for your unit. What are the key phases and steps of the project ?
4. What are the main rules to follow when presenting information to managers?
5. Find out the 12 questions / scoreboard titles that should steer the activities of a team / project / business unit. Example: Are we reducing our costs? Find out the 11 others, favorite with teams and projects
What are the advantages for team leaders of organizing a team scoreboard?
6. What are the evaluation rules you will use to assess the quality of a team scoreboard?
7. Your boss asks you to design and maintain the team scoreboard for your managing team. List the six main steps you will follow to get the job done.
8. What is a “Team Cohesion Index” acid test? How will you organize it if needed?
9. What are the advantages for team leaders of organizing a team room?
10. What is the main equipment of a classic team decision room?
Clues for answering
The team scoreboard components
Team room
Team 12 questions
TCI results
Typical team piloting questions displayed on a team scoreboard
Will we reach our own objectives?
Are we in danger?
Do we satisfy our boss?
Are we increasing our resources?
How are our key finance ratios?
Are we reducing our costs?
Are we increasing our quality?
Are our internal customers satisfyed?
Are we increasing our productivity?
How are the external factors that influence our performance? Do we respect the external constraints?
Are our key projects in good shape?
Pending decision