Correcting the weaknesses of our brains information processing will improve our decisions
Survey
List the facts you know about the brain ? About the mind ?
Give the most common definitions of the human intelligence, in less than 20 words.
Questions
Name at least six weaknesses / decision bias of human intelligence ( in memory, perception and attention, language, emotions, calculation, risk appraisal, decision making) that favor human errors in business
Name at least six rules in use with our automatic intelligence for quick and dirty information processing
Name the 3 main categories of psychometric tests that can be used for managers career planning. List, at least, the name of 1 test for each of the 3 categories
List the practical methods and available techniques used by managers to enhance their intelligence: memory, attention, reasoning…
What kind of environments / task planning / frequent business situations, might downgrade your decision making capacities
Readings to download from the module ‘documents to download’: How do we decide?
Wikipedia: cognitive ergonomics
www.enotes.com/management-encyclopedia/decision-making
www.enotes.com/management-encyclopedia/assessment-centers
Unmask the black area below
Send your answers to the teacher for comments and rating
Go to module M3 to learn how to be in better health as a managers
Testing your intelligence as a manager
The Multitasking test
The Stress Resistance test
The Short Term Memory span test
The Attention span test
The Assessment center
Our data processing speed is limited to 800 words equivalent a minute, five times less than the information flow we receive at work
« You will never finish your day »
« Your life is a draft with no opportunity to make it square ever »
« Learn to live slightly disappointed »
What is different is dangerous
What is beautiful is good
What is slim and tall is intelligent
What is big, frequent, repeated is true
What is highly visibility and difficult to access is important
From the age of 45, our brain is slowing down but our experience still increase
If young people will play the power of speed, senior people should play the power of experience
Shift from oral to written communication
Buying time between the question and your answer
Close your door
Ask for notes
Use your phone answering machine
Ask for a break before deciding in a meeting
The meeting environment prevent most of us to be at their best
Sleep on it
Do not send important mails the same day
Use a decision board
Write down the question and list the arguments for « Yes » and for « No » in two columns
Never sign in front of the seller
Designing shops that sell
Prevent impulse shopping by getting out of the shop for ten minutes before deciding
Avoid on-line communication for important issues
Less than 3 seconds between the question and the answer prevent most of us to activate their frontal brain
We are bad at statistics and mental calculation
We are over insured for frequent, small risks and under insured for rare, serious risks
Read aloud the important sentences or figures
Stop reading for one minute every ten minutes
Use structured note taking
Repetitions
Ideal spacing conditions for repetitions
Written communication rules: Title as a questions, Columns of six to eight words, Fonts selection, 10-word sentences, One information per sentence, one message per paragraph
Could you repeat what we just agreed to
Checking the mutual understanding at the end of a business conversation
Do not smile if you do not feel like smiling. False smiles are easily detected by our brain
